We gave Belgian pump specialist Wilo’s online loyalty platform, WiloXperts, a makeover to help fitters engage with the brand and turn on new users. The result is cool in every regard.
The new platform is the most accessible yet, for both users and back-office staff. Invoices can be uploaded or sent as a photo from a smartphone for approval or rejection by Wilo. The products and functions are super-easy to work with. And not forgetting the human touch: WiloXperts are awarded extra points on their birthday. There’s a FAQ and a contact form for any queries that are not covered. It couldn't be easier.
And then the fun part. Previously, the WiloXperts could only spend their saved-up points on a limited number of gifts. No longer, because now they get gift vouchers from Coolblue. So much to choose from! And we’ve tweaked the system to allow them to view their points balance, order history and more. Transparency is key.
Like your own successful partner engagement platform? Or need to tighten ties with your network? Contact us!